Being injured or otherwise negatively affected by a product or service which you have paid money for is extremely frustrating and constitutes a breach of trust. Stacks can advise you in all areas of consumer claims law in NSW.
When you pay money to a company or business for a product or service, you expect for the product or service to benefit you, and definitely not to harm you or your family in any way. However, sometimes these transactions go awry, and either a business does not provide what they say they are going to provide, or what you have purchased actually detriments you and your life significantly in some way.
In these cases, you may have a legal case against the manufacturer or the service provider and may be entitled to receive compensation.
What are consumer claims?
Consumer claims are essentially any claim made against a business by an individual who has been negatively impacted or injured by that business’ products or services.
Examples of instances where a consumer claim can potentially be made include:
- Faulty building work carried out by a builder or tradesman which has led to significant structural damage to your property, or even injury to yourself or one of your family members
- A product (either faulty or not) that you have bought from a business which has caused significant damage to you
Depending on the business you have had dealings with, and the monetary value of your claim, your case may be handled through the NSW Civil & Administrative Tribunal (NCAT).
NCAT’s Consumer and Commercial Division can determine consumer claims about the supply of goods or services in NSW under Part 6A of the Fair Trading Act 1987. It should be noted that NCAT cannot deal with consumer claims related to sea and air carriage, or applications for claims above $40,000 in value. Find more information on the NCAT website.
If you believe you have suffered losses or damages as a result of your direct dealings with a business or company, then Stacks Law Firm can help you:
- ● determine whether you have a case against the company
- ● determine the monetary value of compensation you may be eligible to receive from the business
- ● build your case and evidence in order to maximise both your chances of winning your case, and the amount of compensation you receive
- ● give you legal advice before making any contact with the company directly
It is important that you retain all documents from your interactions and transactions with the business - this includes things like receipts, invoices, written communication such as emails and letters.
If you would like advice or representation on a consumer claim you wish to submit, or for legal representation in larger cases, contact the expert consumer claim lawyers at Stacks today